Thank you for choosing our digital products. We truly appreciate your trust in our work.
Because all our items are digital downloads, they cannot be returned once delivered. To maintain fairness for our creators and protect our digital content, we follow the policy below:
1. No Refunds on Digital Products
Once a file has been purchased and downloaded, we do not offer refunds, cancellations, or exchanges.
This is because digital items cannot be “returned” the way physical products can.
Please ensure you review the product description, features, and previews carefully before making your purchase.
2. Accidental Purchases
We do not provide refunds for accidental purchases. Please double-check your cart and payment details before completing checkout.
3. Download Issues
If you face any technical problems such as:
- Unable to download the file
- File corrupted or not opening
- Didn’t receive download link
Please contact us immediately. We guarantee full support to ensure you receive your product successfully.
4. Duplicate Purchase
If you accidentally purchase the same product twice (with proof), you may be eligible for a refund of the duplicate order.
5. Product Not as Described
If you believe the product does not match the description, contact us within 48 hours of purchase and we’ll review your request.
Need help?
For any concerns, support, or download issues, feel free to reach out:
📩 info@symbolicwhispers.com
We’re here to help.